Services
01 | This product has been manufactured based on the strict quality control and inspection process. |
02 | If there is any defect in this product, you can receive an after-sales service free of charge for one year on condition that you have used it normally. If any defect occurs within the warranty period, but it corresponds to a charged repair condition as specified in this certificate, the service charge (repair expense + parts expense + dispatch expense) will be imposed. |
03 | This product certificate is applied in Korea only. |
04 | When requesting the repair, present this product certificate. |
05 | This product certificate is not reissued. Therefore you should keep it with caution. |
06 | Once the product is installed on the door, it cannot be returned or exchanged except failures arising from important defects. (Complies with the consumer damage compensation criteria) |
01 | Before requesting services, check the usage and troubleshooting as specified in the user manual once again. |
02 | If there is nevertheless any defect, stop operating and contact the purchase agent or the main office. ※ Repair at your disposal may cause a danger. ※ If you contact, inform us of details as followings: |
03 | Model name, purchase date, purchase agent |
04 | address, name, telephone number, homelocation(address) |
05 | trouble symptom (in detail) |
Customer Damage Type | Compensation Scope | ||
Within Warranty Period | After Warranty Period | ||
When the machine is normally used | When any trouble occurs within one year after installation. | Free repair | Charged repair |
When the same defect occurs more than two times. | Free repair | Charged repair | |
When there is no part for repairing. | Exchange of product | Exchange of product(Based on fixed depreciation rate) | |
When there is any intension or mistake of the consumer | When our engineer is dispatched because of the user’s mistakes such as wrong exchange of batteries, inappropriate input method and so on. | Charged repair | Charged repair |
When consumables like batteries are exchanged. | Charged repair | Charged repair | |
When there is any trouble or damage due to use except the original purpose of the product. When there is any trouble or damage by intension. | Charged repair | Charged repair | |
Caution: The warranty period is one year after purchasing. (Never fail to specify the date of purchase on the product certificate.) |